FreightGuard Performance Reports

Brokers and shippers that use Carrier411 submit FreightGuard reports every day based on direct experiences with carriers.

You can report carriers and brokers for performance issues based on a variety of designated criteria using our integrated FreightGuard reporting system. It lets you see reports submitted by other members, and it enables you to submit your own reports about any company. Information provided in FreightGuard reports are solely the opinions of our members and not necessarily the opinions of Carrier411.

Any one or more of the following items may be indicated in the report.

• • Unauthorized re-brokering of shipment
• • No show and no call
• • Cancelled after accepting load
• • Held load hostage
• • Back-solicited shipper
• • In-transit agreement modification
• • Theft or unjustified loss of freight
• • Persistent cancelling
• • Unresolved claim issues
• • Repeated pickup or delivery service failures
• • Fraudulent activity
• • Unethical or deceptive business practices

Any one or more of the following items may be indicated in the report.

• • Unauthorized re-brokering of shipment
• • Payment issues
• • Brokers freight without broker or FF authority
• • Operates without bond or trust fund
• • Operates under alias
• • Fraudulent activity
• • Unethical or deceptive business practices

When you submit a FreightGuard report, it is auto-faxed to the company you are reporting. You can also have the report sent by email as well, if you know their email address.

The company has 72 hours to respond through the Carrier Response website using a special 10-digit response code issued specifically for the report. The reported company only has one opportunity to respond, and it must be done within the 72-hour time period beginning when the report was submitted. If the company does not respond within that time, it cannot respond.

You will receive an email alert automatically if the company responds to your report, and you can update or delete your report at any time.

Any reports submitted are not available for others to view during the initial 72-hour time period. You can only see reports when they are released automatically 72 hours after being submitted.

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Carrier411 can help protect your company from using unqualified, non-compliant and unsafe carriers. Get started today with our Risk-Free Trial Account and use Carrier411 free for 30 days to qualify and monitor your carriers for insurance, authority and safety.

	"Carrier411 has given our company an efficient and reliable source for checking various reports for carriers. The ease and quick accessibility have eliminated several hours of work each week without having to compromise quality and service. This cost savings has allowed us to offer a competitive product within a high-performance culture to our existing and potential customer base."
Paula Bagley Schneider Logistics

	"Carrier411 is a great website. It is fast, efficient and has everything you need in one place, including safety ratings. We depend on it to get accurate, reliable information on carriers right away."
Sabrina Hill Sunset Transportation