Frequently Asked Questions

Yes. Carrier411 was the first carrier monitoring service to incorporate SMS BASIC scores as soon as data was released on December 12, 2010. Learn more about Safety Management System BASIC Scores.

Yes. We can import a list of MC numbers for your carriers if you can export them from your software database. Importing MC numbers is the quickest and easiest way to get carriers added to your Carrier411 monitoring list. Provide only the 6-digit MC numbers in a Microsoft Excel file. If possible, please export only the MC numbers for your active carriers.

If you have the MC numbers of your carriers in your brokerage software database, it should be easy to export them to an Excel file. All we need are the MC numbers in one column as shown above. We do not need any other information. You can email the Excel file to [email protected]. Please be sure to include your contact information in the body of the email so we know it's coming from you.

During the import, our system bounces each MC number provided against our master database of every single MC number that exists. When the MC number matches, it adds it to your monitoring list. If an MC number does not match, that means you provided us with an invalid MC number. Our system generates an exclusion report automatically, which gets emailed back to you when the import process is complete. That way you know the bad MC numbers you have in your system, so they can be corrected.

Most transportation management software provides the ability to export data. If you are unsure how to export data, please ask your IT department or contact your software vendor for assistance. We can import your list of MC numbers the same day we receive the data file. You can also add and delete carriers manually. Please call us at (888) 411-9661 to discuss importing your carrier list.

Yes. We do this quite often for customers after they have re-evaluated their carrier base and decided to stop using certain carriers. The better approach is for us to delete your monitoring list and import a new list of MC numbers for your active carriers as described above.

You can email the Excel file to [email protected]. Please be sure to include your contact information in the body of the email, and specify that you would like the MC numbers deleted from your account.

Yes. Carrier411 is the first carrier monitoring service to display the TIA and TIA Performance Certified logos to identify participating members.

What the TIA Logo Means When you see the TIA logo displayed, it means the company is a current member of the Transportation Intermediaries Association.

TIA Performance Certified $10,000 When you see the TIA Performance Certified $10,000 logo displayed, it means the company has a $10,000 Surety and agreed to standards and best practices presented by TIA.

TIA Performance Certified $25,000 When you see the TIA Performance Certified $25,000 logo displayed, it means the company has a $25,000 TIA Surety and agreed to standards and best practices presented by TIA.

TIA Performance Certified $50,000 When you see the TIA Performance Certified $50,000 logo displayed, it means the company has a $50,000 TIA Surety and agreed to standards and best practices presented by TIA.

TIA Performance Certified $100,000 When you see the TIA Performance Certified $100,000 logo displayed, it means the company has a $100,000 TIA Surety and agreed to standards and best practices presented by TIA.

TIA Performance Certified $250,000 When you see the TIA Performance Certified $250,000 logo displayed, it means the company has a $250,000 TIA Surety and agreed to standards and best practices presented by TIA.

TIA members that are Performance Certified are dedicated to the highest level of ethics and adopt strict best practices by adhering to the Performance Certified Program rules. Avalon Risk Management, Inc. supports that commitment by partnering with TIA to offer the increased surety levels.

The Performance Certified program offers a competitive advantage to transportation brokers by providing a guarantee of freight payment to carriers, shippers and other third-party logistics providers in excess of the $10,000 bond required by the Federal Motor Carrier Safety Administration (FMCSA) to conduct business. This bond is not intended to pay cargo claims.

You can report carriers and brokers for performance issues based on a variety of designated criteria using our integrated FreightGuard reporting system. It lets you see reports submitted by other members, and it enables you to submit your own reports about any company. Information provided in FreightGuard reports are solely the opinions of our members and not necessarily the opinions of Carrier411.

Any one or more of the following items may be indicated in the report.

• • Unauthorized re-brokering of shipment
• • No show and no call
• • Cancelled after accepting load
• • Held load hostage
• • Back-solicited shipper
• • In-transit agreement modification
• • Theft or unjustified loss of freight
• • Persistent cancelling
• • Unresolved claim issues
• • Repeated pickup or delivery service failures
• • Fraudulent activity
• • Unethical or deceptive business practices

Any one or more of the following items may be indicated in the report.

• • Unauthorized re-brokering of shipment
• • Payment issues
• • Brokers freight without broker or FF authority
• • Operates without bond or trust fund
• • Operates under alias
• • Fraudulent activity
• • Unethical or deceptive business practices

When you submit a FreightGuard report, it is auto-faxed to the company you are reporting. You can also have the report sent by email as well, if you know their email address.

The company has 72 hours to respond through the Carrier Response website using a special 10-digit response code issued specifically for the report. The reported company only has one opportunity to respond, and it must be done within the 72-hour time period beginning when the report was submitted. If the company does not respond within that time, it cannot respond.

You will receive an email alert automatically if the company responds to your report, and you can update or delete your report at any time.

Any reports submitted are not available for others to view during the initial 72-hour time period. You can only see reports when they are released automatically 72 hours after being submitted.

Our exclusive carrier qualification settings feature provides the ability for you to indicate your company's standards for qualifying and selecting carriers based on operating authority status, insurance, safety ratings and CSA 2010 BASIC scores.

Carrier qualification lights (green, yellow, red) each change depending on the carrier's status, so you will know instantly if there is a problem with the CSA 2010 BASIC scores, carrier safety rating, authority or insurance.

When the carrier qualification settings feature is enabled, your settings will be applied when you look up a carrier. Information will be displayed to indicate whether the company meets or fails your requirements, or if management review is required to make a hiring decision.

The company policy light will indicate whether the carrier is acceptable, not acceptable or requires management review. If it is determined that management review is required to make a hiring decision, specific instructions that you configured will be displayed. You can even lock your settings so they cannot be modified by anyone not authorized to change them.

There is even a Microsoft Excel carrier qualification report that can be created on demand. It identifies all your carriers that are acceptable, not acceptable or require management review, based on your settings.

Yes. TMS software providers including McLeod Software, TMW Systems, WolfByte Software, Strategy Systems, and MercuryGate are already integrated with Carrier411 using our Web Services Interface. We enable your software system to make on-demand remote procedure calls and interact with our system throughout the day in a real-time environment. We also offer a CSV File Download and custom Microsoft Excel reports that can be created on demand.

If you have any questions, or if you would like our Web Services Interface or CSV File Download enabled for your account, please call us today at (888) 411-9661. The cost to use our Web Services Interface is an additional $99.00 per month, and the CSV File Download feature is an additional $49.00 per month. The use of either feature requires an active Carrier411 account.

No. We do not have to import MC numbers, but we can if you want. Members can manually add and delete carriers from their monitoring list at the click of a button. We currently track more than 1,479,000 companies.

Carrier411 takes pride in its customer support. You can contact us by telephone at (888) 411-9661 between 9:00 AM and 6:00 PM EST, Monday through Friday.

We recommend using Microsoft Internet Explorer, which must be configured to accept cookies and also allow pop-up windows. Browsers such as Safari, FireFox, Google Chrome and others are capable of supporting our enhanced features and can also be used.

Yes. We designed Carrier411 as a multi-user application, so anyone at your office location can log into the website with the same username and password to use it at the same time.

Each office location must establish and maintain its own separate account. Please call us at (888) 411-9661 to discuss our multi-office discounts.

Retrieve Login Information. Simply enter the primary email address provided for your account, and our system will email your login information. If you do not have a primary email address entered for your account, please call us at (888) 411-9661 for assistance.

No. We protect the privacy and confidentiality of your information.

Carrier safety ratings are re-verified every weekend for the carriers monitored by your account. Carrier411 also verifies the accuracy of carrier safety ratings every time you look up a carrier using our website. If a new carrier safety ratings is detected, it is updated instantly in our database.

SMS BASIC scores are updated once a month during the first week of the month. Scores do not change until they are released again by the FMCSA at the beginning of the next month.

Insurance and authority information is updated automatically throughout the week, every Monday through Friday morning, when data is received by the FMCSA.

The majority of data is obtained directly from the U.S. Department of Transportation Federal Motor Carrier Safety Administration. And although it is as reliable and current as we can make it, we cannot warrant or guarantee its accuracy or completeness and provide no indemnification.

If anyone at your company spends time qualifying carriers and maintaining carrier information, our service will make their job easier and more efficient. Carrier411 significantly reduces the amount of time spent on these tasks, freeing people to work on other things.

By using Carrier411 to qualify and monitor your carriers, it helps reduce the liability and risk of using trucking companies that are unsafe, under-insured, uninsured or unauthorized. It can also help increase the likelihood of on-time safe delivery by improving the quality of your carrier base. Plus you can guarantee your customers the carriers you use are continuously monitored to provide optimal service.

The cost for Carrier411 is a flat rate of only $99.00 per month to monitor all the carriers you use. Optional features, such as our Web Services Interface and CSV File Download, are available for an additional monthly charge. The cost of our Web Services Interface is an additional $99.00 per month, and the CSV File Download feature is an additional $49.00 per month. The use of either feature requires an active Carrier411 account.

Carrier411 accepts Visa, MasterCard and Discover. We also offer monthly billing to qualified customers at our discretion. However, a credit card is required to create the free 30-day trial account. You can switch from payment by credit card to direct billing any time.

When you sign up for our free 30-day trial, you must enter a credit card to complete the registration process. There is no obligation to become a member, and members can cancel at any time. If you do not cancel during the 30-day period, the account will be activated automatically and your card will be charged. We also offer monthly billing to qualified customers at our discretion. You can switch from payment by credit card to direct billing any time.

Yes. You must enter a valid credit card in order to create a free 30-day trial account. There is no charge to your card until the 30-day period has ended. However, if you do not cancel during the 30-day period, your card will be charged when it's finished. There is no obligation to become a member, and members can cancel at any time.

We also offer monthly billing to qualified customers at our discretion. However, a credit card is required to create the free 30-day trial account. You can switch from payment by credit card to direct billing any time.

You can modify the contact information for your account, including the credit card on file, by logging in and selecting My Account. We also provide online billing information for all charges to your account.

No. There are no contracts to sign, and membership is paid in advance on a monthly basis every 30 days from the date you joined.

Cancellations must be made in writing via fax to (321) 286-0474 or by email. Please send your cancellation notice by email to [email protected]. The date of cancellation will be when it is received. Please review our Terms of Service for more information.

All carriers identified by Carrier411 as having an OOS order are monitored on a daily basis. If the OOS order is rescinded by the FMCSA, Carrier411 removes the OOS order from its database. All companies monitored by your Carrier411 account are also checked for OOS orders every weekend.