Q. Can you import a list of MC numbers for our carriers?
A. We make it easy to import all of your carriers at no additional cost. Importing your carrier list is the quickest and easiest way to get your carriers registered. Provide only the 6-digit MC numbers. We accept a variety of formats, but a Microsoft Excel file is preferred.
If you have the MC numbers of your carriers in your brokerage software, it should be easy to export them to an Excel file. All we need are the MC numbers in one column as shown above. We do not need any other information. You can email the Excel file to support@carrier411.com. Please be sure to include your contact information in the body of the email so we know it's coming from you.
During the import process, which takes about 30 seconds, our system bounces each of the MC numbers provided against our master database of every single MC number that exists. When the MC number matches, it adds it to your account. If an MC number does not match, that means you provided us with an invalid MC number. Our system generates an exclusion report automatically, which gets emailed back to you when the import process is complete. That way you know the bad MC numbers you have in your system, so they can be corrected.
Most transportation management software packages provide the ability to export data. If you are unsure how to export data, please ask your IT department or contact your software vendor for assistance.
We can import your list of MC numbers the same day we receive the data file. You can also add and delete carriers manually. Please call us at (888) 411-9661 to discuss importing your carrier list.
Q. Can you import a list of MC numbers to delete carriers from our account?
A. Yes. We do this quite often for customers after they have re-evaluated their carrier base and decided to stop using certain carriers.
Providing us with an Excel file identifying only the MC numbers of the inactive carriers in your brokerage software is the easiest way to remove them from your list of "registered carriers" being monitored by your Carrier411 account.
If you can export a list of MC numbers from your brokerage software to an Excel file, in the same manner explained above, our system can automatically process that file. Additionally, our website also lets you manually "stop monitoring" carriers any time you like.
You can email the Excel file to support@carrier411.com. Please be sure to include your contact information in the body of the email, and specify that you would like the MC numbers deleted from your account.
Q. Can we integrate Carrier411 data with our software system?
A. Yes. The ultimate in "real-time" integration with Carrier411 is now available with the release of our web services interface. It provides the ability for any brokerage software to make live remote procedure calls directly to our system and interact with your account.
If you have any questions, or if you would like web services enabled for your account, please call us today at (888) 411-9661. The cost to use our web services interface is an additional $99.00 per month and requires an active Carrier411 account.
Q. Do you have to import carriers for monitoring?
A. Only if you want to have your list imported for convenience. Otherwise, members can add and delete carriers from our master database of more than 520,000 companies at the click of a button.
Q. What type of customer support is available?
A. Carrier411 takes pride in its customer support. You can contact us by telephone at (888) 411-9661 between 9:00 AM and 6:30 PM EST, Monday through Friday. Email support is also available. Send email to support@carrier411.com and it will be answered the same day.
Q. What web browser should I use?
A. We recommend using Microsoft Internet Explorer, which must be configured to accept cookies and allow pop-up windows. Browsers such as Netscape Navigator, Safari and FireFox are capable of supporting our enhanced features and can also be used.
Q. Can other people in my office use Carrier411 at the same time?
A. Yes. We designed Carrier411 as a multi-user application, so anyone at your office location can log into the website with the same username and password to use it at the same time.
Q. May our other office locations use the same account?
A. Each individual office location must establish and maintain its own separate account. Please call us at (888) 411-9661 to discuss our multi-office discounts.
Q. I forgot my username and password. How can I get them?
A. Retrieve your login information. Simply enter the email address you provided when you joined, and our system will email your login information. If you did not have an email address when you joined, please call us at (888) 411-9661 for assistance.
Q. Can other companies see the carriers we monitor?
A. Carrier safety ratings are updated once a month at the beginning of each month, and they are provided at no additional charge.
Q. How often is your insurance and authority information updated?
A. Our automated system performs comprehensive daily checks for all changes in insurance and operating authority. Upon detecting changes, it provides instant updates and alerts by fax, email and online.
Q. Do you guarantee the accuracy of your information?
A. Our insurance and authority information is obtained directly from the U.S. Department of Transportation. And although it is as reliable and current as we can make it, we cannot warrant or guaranty its accuracy or completeness and provide no indemnification.
Q. How can Carrier411 improve my business?
A. If anyone at your company spends time validating and maintaining carrier information, our service will make their job easier and more efficient. Carrier411 significantly reduces the amount of time spent on these tasks, freeing people to work on other things.
A. We help you reduce the liability and risk of using carriers that are unsafe, under-insured, uninsured or unauthorized.
A. You can increase the likelihood of on-time safe delivery by improving the quality of your carriers. Plus you can guarantee your customers the carriers you use are continuously monitored to provide optimal service.
Q. How much does your carrier monitoring service cost?
A. Only $99.00 per month to monitor all the carriers you use.
Q. How can your service be so inexpensive?
A. Automating electronic information allows us to work as efficiently as you will using Carrier411. We pass the benefits and savings on to you. It's our way of providing value to members of the industry. Our service price comparison shows how we stack up against competition.
Q. What forms of payment do you accept?
A. We accept Visa, MasterCard, American Express and Discover.
A. We also offer direct monthly billing as an option to using a credit card. However, a credit card is required to create the free 30-day trial account. You can switch from payment by credit card to direct billing any time.
Q. Why do you need my credit card for a free trial?
A. When you sign up for Carrier411's free trial, we require that you enter a credit card to complete the registration process. Once your 30-day trial has ended, your credit card will be charged automatically so you can continue to take advantage of our service without interruption. Your Carrier411 trial is risk free - you will never be charged during the trial period and you can easily cancel your Carrier411 account at any time.
A. We also offer direct monthly billing as an option to using a credit card. You can switch from payment by credit card to direct billing any time.
Q. Do I have to have a credit card to join?
A. Yes. You must enter a valid credit card in order to create a free 30-day trial account. There is no charge to your card until the 30-day period has ended. However, if you do not cancel during the 30-day period, your card will be charged when it's finished. There is no obligation to become a member, and members can cancel at any time.
A. You may also use your debit card, as long as it can be processed through the Visa or MasterCard system. Accounts are charged every 30 days using the card on file.
A. We also offer direct monthly billing as an option to using a credit card. However, a credit card is required to create the free 30-day trial account. You can switch from payment by credit card to direct billing any time.
Q. How do I change my contact information or credit card?
A. You can modify the contact information for your account, including the credit card on file, by logging in and selecting My Account. We also provide online billing information for all charges to your account.
Q. Do I have to sign a contract to join?
A. No. There are no contracts to sign, and membership is paid in advance on a monthly basis every 30 days from the date you joined.
Q. What if I want to cancel my account?
A. Cancellations must be made in writing via fax to (678) 205-0743 or by sending email. Please send your cancellation notice by email to cancel@carrier411.com. The date of cancellation will be when it is received. Any monthly charges paid before cancellation will not be refunded or prorated.
Special Offer - Free 30 Day Test Drive
Test drive Carrier411 absolutely free for 30 days with no obligation. Get started today with our membership test drive.
Research and Qualify Any Carrier
Automatically Monitor Carriers
Track Insurance and Authority
Safety Ratings and SafeStat Scores
Get Alerts by Email, Fax and Online
Safety Ratings and SafeStat Scores
Are you relying on any of the 13,250 trucking companies with conditional or unsatisfactory carrier safety ratings?
Brokerage Agent Recruiting Brokers can take advantage of our new broker agent recruiting solution to find the most qualified freight broker agents in the United States and Canada.
View our carrier monitoring advertisement as seen in the TIA Logistics Journal.
Flat Rate Pricing - $99.00 Per Month Other carrier monitoring services have ridiculous tiered pricing models based on the number of carriers you monitor. We make it practical and affordable to monitor all your carriers for a flat rate of only $99.00 per month - without any hidden charges or additional fees.
Our service price comparison shows how we outperform CarrierWatch™ by TransCore™ in price, features and bottom-line results.
Monitor Your Carriers - Free Import We even make it easy for you to get started with Carrier411 by importing the MC numbers for all your carriers at no additional cost. Importing your carrier list is the quickest way to register your carriers for monitoring. Learn how to export your carrier list.
Added Bonus - Free Safety Analysis Provide an Excel spreadsheet with the MC numbers of your carriers to import, and receive your complimentary safety analysis reports identifying all of your high-risk carriers.
TransCore and CarrierWatch are registered trademarks of TC IP, Ltd.
